Refund Policy

Last updated 6 August 2026.

We want you to be satisfied with what you buy. Because everything we sell is digital and delivered by a person rather than automatically, the practical rules are simple.

Before your order is delivered

Full refund, no questions. Delivery is manual, so there is a real window between paying and receiving. If you change your mind in it, tell us and we refund you in full.

After your order is delivered

14 days. If the product is faulty, is not what the product page described, or never arrived, tell us within 14 days of delivery and we will refund you in full. We may ask what went wrong, so we can fix it — but we do not require you to prove anything to get a refund in those cases.

Outside those cases, a delivered digital file generally cannot be returned, so refunds after delivery are at our discretion. We would rather refund someone than argue with them, and in practice we usually do.

If we cannot fulfil your order

We refund it in full, without you having to ask.

Your statutory rights

Nothing here reduces rights you have by law as a consumer, which may be greater than what is described above, and which apply regardless of this policy.

How refunds are paid

To the original payment method, through Stripe. Stripe usually returns funds within five to ten business days, which is outside our control. Refunds are issued by a person; no automated system on this site can issue one.

How to request a refund

Email [email protected] from the address you used at checkout, and include your order reference. Refunds are issued by a person to the original payment method through Stripe. There is no automated refund process, and no part of this site can issue a refund on its own.